How we handle return request

1. Review the Return Policy: Before initiating a refund request, please review the return policy that can be found in this link. This will help you understand the rules and regulations related to refunds.

   https://25688514.hs-sites-eu1.com/knowledge/how-can-i-process-my-returns

2. Please contact Customer Service: Customers should contact customer service to initiate the refund process. You can do this by emailing us at hello@supercilium.com. 

3. Provide Necessary Information: Once you have contacted customer service, please  provide the necessary information like the order number, product details, and the reason for the return.

4. Return the Product: Customers may need to return the product. Addresses can be found here. https://25688514.hs-sites-eu1.com/knowledge/how-can-i-process-my-returns

5. Receive Confirmation: Once the product has been returned and the refund has been processed, customers should receive a confirmation email or message.

6. Receive Refund: The last step in the refund process is to receive the refund. Depending on the payment method used, customers may receive a credit to their account.